Fair returns. Simple process.
Satisfaction Guaranteed.
We value your partnership. If our services don't meet your expectations, we have a clear and transparent refund policy to ensure you move forward with confidence.
General Refund Policy
Our goal is to ensure you are fully satisfied with Codexa's services. If you decide that our platform is not the right fit for your business, we offer a refund based on the criteria outlined below.
Subscription Cancellations
You may cancel your subscription at any time. Depending on the timing of your cancellation, you may be eligible for a partial or full refund:
- • Monthly Plans: Cancellations made within the first 7 days of the billing cycle may be eligible for a full refund.
- • Annual Plans: Cancellations made within the first 30 days of the subscription start date may be eligible for a pro-rated refund.
Non-Refundable Items
Certain fees and services are non-refundable once processed:
- • Setup and onboarding fees
- • Customized development services
- • Usage-based charges incurred during the active period
Refund Process
To request a refund, please contact our billing department at billing@codexa.com. Please include your account name, subscription ID, and the reason for your request.
Once approved, refunds are typically processed within 5-10 business days and will be credited back to the original payment method used.
Contact Information
For any questions regarding billing or your refund eligibility, please reach out:
Email: support@codexa.com
Direct Billing Line: +1 (800) 123-4567